GuideOne PolicyHolder 

At GuideOne, we know that investing in an insurance policy can be overwhelming. And, creating an insurance program that suits your specific needs is just one component of running a successful organization. That’s why our goal is to provide you with the tools and resources that help you prepare for and respond to issues that specifically arise in your organization.

On this page you’ll find the information, tools and resources you need to improve safety and reduce risks, to ensure your members, your staff and your volunteers are protected.

Customer Care Center Notice Related to Winter Storm UrI

If you were impacted by the recent severe winter weather, we hope you are safe. Due to the number of policyholders impacted by the winter storms, our Customer Care Center has been receiving a high volume of calls. We continue to monitor the call volume and make adjustments, but we want you to be aware that you may experience a longer than normal wait time. As an alternative to calling, if you are able to correspond with GuideOne via email, please use the following email address: CommercialCustomerService@guideone.com. Thank you for your patience as we work to respond to your needs.