Here for you, every step of the way.

When the unexpected happens, you need more than an insurance provider. You need a partner who cares. That’s why our Claims team is available around the clock, delivering fast, compassionate support whenever you need it. With GuideOne, you’re never just a claim number — you’re a valued member of our community.

We know filing a claim can be stressful, but you won’t have to navigate it alone. From start to finish, we guide you through the process with clear communication, expert support and a personal touch. 

Whether it's a minor incident or a major loss, we're your trusted partner in protection — always here when you need us most.

 

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How to Get Started

Whether you're dealing with property damage, an auto accident or a workplace injury, we've made it easy and convenient for you to file a claim. 

For a faster and smoother process, please have the following information available:

• Policy number
• Date of loss
• Names and contact information of everyone involved
• A description of what happened

Depending on the type of claim you're reporting, you may also need:

• Address of the affected location (for property claims)
• Vehicle details, including VIN, and accident location (for auto claims)

 

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Report a Claim

• Report a Claim
• Report a Workers' Compensation Claim
• Submit a Windshield Claim

 

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TMG Insurance Services, LLC (The Mutual Group) is an independent company contracted to provide claim adjusting services on behalf of GuideOne Insurance Companies. CA – dba TMG Claims Services, LLC.