Billing & Payment Options Pay Your Bill Online You can make online payments in your online customer account via e-check (bank draft), credit card or debit card. Go to www.guideone.com/myaccount to login or register as a new user. From your account home page, select the policy on the left side menu and click View Billing Details. Click Make a Payment in the Payment box at the top of the page. Select bank account or credit card and proceed with entering the payment details. Online payments are applied to your account in real time. For example, a payment submitted online at 11:59 p.m. will be credited to your account the same day. Enroll in Automatic Payments You can easily enroll in automatic payments in your online customer account. Automatic payments are available using bank account draft or credit/debit card. Go to www.guideone.com/myaccount to login or register as a new user. From your account home page, select the policy on the left side menu and click View Billing Details. Click Enroll in Auto Pay in the Payment box at the top of the page. Select bank account or credit/debit card and proceed with entering payment details. Entering payment information to enroll in auto draft will not submit a payment. The payment plan and method will update and begin automatic payments starting with the next payment due date. To un-enroll in automatic payments, please contact GuideOne's Customer Care Center at 1-877-448-4331. Pay by Phone To make a payment by phone, call 1-877-448-4331. You will be directed to an automated payment service to complete your payment. Payment methods accepted over the phone include e-check (bank draft), credit card or debit card. The automated payment service is available 24 hours a day/7 days a week. Payments submitted via the phone are applied to your account in real time. For example, a payment submitted online at 11:59 p.m. will be credited to your account the same day. Mail a Check You can pay your bill by mailing a check to: GuideOne Insurance 1111 Ashworth Rd. Des Moines, IA 50265 If you have your most recent invoice, please fill out and detach the payment stub to include in the envelope. If this is not available, please include the policy or account number on the check. Checks must be received by GuideOne by the payment due date in order to avoid a late fee. Have additional questions on billing & payment options? Check out the Frequently Asked Questions page for answers to common questions.