Brian Nelson Senior Vice President & Chief Claims Officer GuideOne Author Brian Nelson Brian is responsible for the comprehensive management of claims policies, guidelines and governance, and for maintaining a superior customer service culture. Prior to joining the GuideOne team in 2017, Brian served as Associate Vice President of Claims, Commercial Claim Director – Workers’ Compensation and Large Loss Casualty Liability Manager at Nationwide Agribusiness. Prior to that, he held various roles with Travelers Insurance. Brian received his Bachelor of Arts degree from the University of Northern Iowa and his Master of Business Administration from Drake University. He has obtained several designations and certifications, including Charter Property Casualty Underwriter (CPCU) and Associate in Claims (AIC).